![]() ![]() To unlink your email address, click Not your receipt? on the bottom of the receipt you received. If the last four digits of the credit card at the bottom of the receipt do not match yours, your card was not charged, but your email address or phone number was entered for receipt delivery. If an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipient. ( Note: The customer doesn't need to be in the Customer Directory to receive Digital Receipts.) At this point, the phone number/email is attached to that credit card - and going forward - a receipt is automatically sent to that phone number/email when the credit card is used at any Square seller. When a customer uses a payment card for the first time at a Square seller, they are asked at the point of sale to enter their phone number or email address if they want to receive a texted or emailed receipt. ![]() Hi there, Violet here, stepping in for - I can certainly provide some more information on how this can happen. The next time that card is used, the terminal will show the Text Message option but with no number listed. On the screen that pops up on the right side, click Edit on Personal Information and delete the number. Find that number in your list and click on it. You can remove that number from your customer directory. I believe that's what happened here with you. This has definitely led to confusion later on down the road. A lot of times I've seen employees of merchants enter their store's phone number on this screen because they don't know what number the system is asking for. For example, if that card was used at another Square merchant and that number was entered for receipt or loyalty enrollment, it would show up as an option when that card was used in your establishment.Īt least, that's usually the case. Usually a phone number gets attached to a credit card somewhere within the Square merchant network. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |